Whether you are considering a purchase or need assistance with an existing order, my store provides customer support for questions related to our products, website, orders, shipping, payments, returns, and refunds.
How to Reach Us
For assistance, please use either of the following contact methods:
Email: support@brighflora.shop
Phone: +1 407-242-6091
When contacting us about an existing order, including your order number can help us locate the relevant information more efficiently.
Customer Service Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to respond to inquiries received during our regular support hours.
Before Placing an Order
If you have questions about a product, its available options, ordering process, shipping arrangements, or payment methods, please contact us before completing your purchase.
We recommend including the product name or other identifying information in your message when asking about a specific item.
Help With an Existing Order
Our support team can assist with general questions concerning:
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Order status
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Product information
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Shipping and tracking
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Delivery issues
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Billing and payment
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Returns
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Refunds
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Damaged or incorrect merchandise
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Order cancellation requests
Please provide your order number and a description of the issue whenever possible.
Shipping and Delivery Questions
If you need assistance with a shipment, please include your order number and tracking information if available.
For packages showing unusual tracking activity, delivery delays, or a delivery status that you do not recognize, we will review the information you provide and explain the appropriate next steps.
Returns and Refund Requests
Please contact us before sending any merchandise back.
If your request meets the applicable requirements, our support team will provide return instructions.
Do not use the business address shown below as a return destination unless our team has specifically instructed you to do so.
Product Problems
If you receive merchandise that is damaged, defective, incomplete, or different from what you ordered, please contact us promptly.
We may request photographs or additional information to help us understand the issue and determine an appropriate resolution.
General Questions
You are also welcome to contact us regarding general questions about my store, our website, store policies, or the shopping process.
We aim to provide clear and useful information to help customers make informed purchasing decisions.
Business Address
my store
18041 Tropical Cove Dr
Tampa, FL 33647
United States
This address is provided as our business contact address. It should not be treated as a return address unless confirmed by our customer service team.
Email Support
For written inquiries:
For faster assistance with an order, please include your order number and the email address used during checkout.
Telephone Support
+1 407-242-6091
Telephone assistance is available during our stated customer service hours.
Contacting Us About a Refund
If you are following up on a refund, please provide the order number and, if applicable, the date the return was sent or the date you were notified that the refund was processed.
This information can help us review the status of your request.
Our Support Approach
We aim to handle customer inquiries in a clear and practical manner and will make reasonable efforts to provide assistance based on the information available to us.
Thank you for choosing my store.