Refund Policy

At my store, we want customers to feel informed when making a purchase. This Refund Policy explains the circumstances in which merchandise may be returned, how refund requests are handled, and what customers should do when an order has an issue.

Return Window

Eligible merchandise may be submitted for return within 30 calendar days after the date of delivery.

To qualify for a standard return, the item must meet the condition requirements described in this policy.

Requirements for a Return

Returned merchandise should be in its original, unused condition.

Where applicable, please include the original packaging, accessories, parts, and other materials supplied with the product.

A return may be refused or adjusted when merchandise has been:

Used beyond reasonable inspection
Damaged after delivery through customer handling
Modified or altered
Returned without essential components
Returned in a condition that does not reasonably permit resale

These requirements do not limit any rights provided to consumers under applicable law.

Starting a Return Request

Please contact our customer support team before mailing any merchandise.

When submitting your request, provide your order number and identify the product you would like to return. A brief explanation of the request will help us determine the appropriate process.

For certain situations, such as damage or a product discrepancy, photographs or additional information may be requested.

Once your request has been reviewed, we will provide the applicable return instructions.

Return Authorization

Customers should wait for return instructions before shipping merchandise.

Sending an item to an address other than the designated return location may delay the review or prevent us from properly identifying the return.

Our listed business address should not automatically be treated as a return address.

Return Shipping

For an approved return involving a confirmed damaged, defective, or incorrectly supplied item, my store will provide appropriate return instructions and, where applicable, a prepaid shipping label.

For other eligible returns, the customer may be responsible for applicable return shipping costs.

Products That May Be Excluded

Certain merchandise may not qualify for a standard discretionary return, including:

Personalized or made-to-order merchandise
Gift cards
Final Sale items
Clearance items identified as non-returnable
Opened products that cannot reasonably be returned because of hygiene or safety considerations

Where applicable law provides a mandatory right to return or obtain a remedy, that right will remain unaffected.

Damaged Merchandise

If your order arrives damaged, please contact us promptly after delivery.

Please keep the shipping materials until the issue has been reviewed. We may request photographs showing the package, shipping label, product, and damage.

After reviewing the information, we may offer an appropriate remedy such as a replacement, exchange, or refund.

Defective Products

If a product appears to have a manufacturing or functional defect, please contact us with your order information and a description of the problem.

Additional information or photographs may be requested so that we can properly assess the issue.

The available resolution will depend on the circumstances and applicable requirements.

Incorrect or Missing Items

If you receive an item that differs from what you ordered, or if an expected item is missing, contact us as soon as possible.

Provide your order number and details of the discrepancy. We will review the order and shipment information and provide the next steps.

Exchanges

An exchange may be available for an eligible product when replacement inventory is available.

If the requested replacement cannot be provided, we may instead process an eligible refund.

Please contact customer service before returning an item if you would like to request an exchange.

Refund Approval

Returned products may be inspected after they arrive.

If the return satisfies the applicable requirements, the refund will be approved and processed.

If an item does not meet the return conditions, we may contact the customer regarding the available options.

How Refunds Are Issued

Approved refunds are generally credited to the same payment method used for the original transaction.

We do not normally send refunds to an unrelated payment method.

Refund Posting Time

Once a refund has been processed by my store, the customer's bank, card issuer, or payment provider may need additional time to post the credit.

Please allow approximately 5–10 business days after processing for the refund to appear in your account.

Actual timing may vary between financial institutions.

Partial Refunds

When only part of an order qualifies for a refund, we may refund the eligible portion rather than the entire order.

If a returned item is missing required components or is returned in a condition that affects its eligibility, the amount of the refund may be adjusted where permitted.

Cancelling an Order

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment or is handed to the carrier.

Once an order has shipped, cancellation may no longer be available and the applicable return process may need to be used.

Refunds for Cancelled Orders

If a cancellation is accepted after payment has been collected, the applicable amount will generally be returned to the original payment method.

The time needed for the funds to become available is determined by the relevant payment provider or financial institution.

Refund Not Received

If we have confirmed that your refund has been issued but it has not yet appeared in your account, please first contact your bank or payment provider.

If the applicable processing period has passed, contact us with your order information so we can assist with checking the refund status.