At my store, we understand that customers want to know when an order will be prepared, when it is expected to arrive, and what to do if something goes wrong during delivery. This policy provides an overview of our current shipping arrangements.
Shipping Area
At this time, my store ships to addresses within the United States.
We are currently unable to offer standard delivery to destinations outside the United States.
Please make sure the delivery address entered during checkout is complete and accurate before submitting your order.
Order Preparation
Orders are generally prepared for shipment within 1–2 business days after successful payment confirmation.
Orders placed during weekends or U.S. holidays may begin processing on the next available business day.
In some circumstances, preparation may require additional time due to inventory availability, increased order volume, or unexpected operational conditions.
Estimated Transit Time
Once your package has been shipped, standard delivery generally takes approximately 4–6 business days.
The total estimated timeframe, including normal order preparation, is approximately 5–8 business days.
These timeframes are estimates only. They do not represent a guaranteed delivery date.
Shipping Cost
Any applicable shipping fee will be displayed during checkout before you complete your purchase.
The final amount shown at checkout should be reviewed before payment is submitted.
Shipment Confirmation
After your order has been dispatched, you may receive a shipping confirmation by email.
When tracking is available, the tracking information will generally be included so you can monitor the progress of the shipment.
Please be aware that carrier tracking may take some time to show the first scan after dispatch.
Delivery Address Changes
If you notice an error in your shipping address, contact us as soon as possible.
We will make reasonable efforts to update an address before an order has been prepared or shipped. Once the package has entered the carrier's network, we may be unable to make changes.
Customers are responsible for providing accurate delivery information.
Delayed Shipments
The estimated delivery period can be affected by circumstances beyond our direct control.
Examples include:
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Weather conditions
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Carrier volume
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Transportation interruptions
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Holidays
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Regional delivery disruptions
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Incorrect address information
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Other unexpected carrier or logistical circumstances
A delay does not necessarily indicate that a package has been lost.
Tracking Has Not Updated
If your tracking number does not immediately show movement, please allow some time for the carrier to complete its initial scan.
If there has been an unusually long period without tracking activity, you may contact our customer support team with your order number and tracking information.
Package Marked as Delivered
If the carrier's tracking system indicates that your package was delivered but you cannot locate it, please check:
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Your front door or usual delivery area
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Mailbox or parcel area
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Other entrances around the property
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Areas where a carrier may have safely placed the package
You may also contact the carrier for additional delivery information.
If the package still cannot be located, please contact us for assistance.
Damaged Shipment
If your package arrives visibly damaged, please retain the packaging and contact us as soon as reasonably possible.
Photographs of the shipping package, label, and affected merchandise may be requested so that we can review the situation.
Incorrect or Incomplete Delivery
If you receive an item that does not match your order, or your shipment appears to be missing an item, please contact our support team.
Include your order number and details of the issue. We will review the information and provide appropriate instructions.
Undeliverable or Returned Packages
A shipment may be returned to us if the carrier cannot complete delivery because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or another delivery-related issue.
If a package is returned to my store, we will make reasonable efforts to contact the customer regarding available options.
Additional shipping costs may apply when a replacement shipment is requested because an incorrect or incomplete address was provided by the customer.
Carrier Responsibility
After an order has been transferred to the shipping carrier, the shipment is subject to the carrier's transportation network and operating procedures.
We will make reasonable efforts to assist with delivery issues, but we cannot directly control carrier routing, delivery schedules, weather-related interruptions, or other events occurring within the carrier network.
Questions About Shipping
For questions concerning an order, shipment, delivery address, or tracking information, please contact:
my store
18041 Tropical Cove Dr
Tampa, FL 33647
United States
Phone: +1 407-242-6091
Email: support@brighflora.shop
Please include your order number whenever possible so we can better assist with your request.
Customer Service Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to respond to inquiries received during our regular support hours.